Dynamics 365 Specialist - Systems Analyst

Dynamics 365 Specialist - Systems AnalystLocation: Hybrid Working Salary: Competitive + Excellent BenefitsWe''re now looking for a business systems specialist (Dynamics 365) to lead the development, optimisation and adoption of the Microsoft Dynamics 365 platform and help shape the future of the business systems landscape.Key ResponsibilitiesAct as the primary business partner for Dynamics 365 users across the organisationBuild strong stakeholder relationships and understand business challenges and requirementsLead regular business change forums and user engagement activitiesDevelop and maintain a prioritised Dynamics 365 product roadmapIdentify opportunities for process automation, efficiency gains and service improvementsTranslate business requirements into practical system solutions and enhancementsManage Dynamics 365 support activities, ensuring issues are resolved within agreed SLAsCoordinate development, testing and deployment of system changesDeliver user training and support to encourage system adoption and best practiceAnalyse customer and business feedback to drive continuous improvementEnsure data integrity, governance and GDPR compliance across business applicationsCollaborate with internal teams and external technology partners to deliver successful outcomes About YouStrong depth of understanding of capabilities of the system and a track record of implementing operational change.Proven track record of driving continuous improvement in CRM processes, systems and ..... full job details .....