Dynamics 365 SME

Dynamics 365 SME CRM Platform Lead Up to 100,000 Hybrid (2-3 days London)If you''re the person colleagues call when Dynamics isn''t behaving and you actually enjoy that this role is for you!A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You''ll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment. You will Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modulesConfigure entities, forms, workflows, business rules, Power Automate flows, and model-driven appsWork alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog prioritiesInvestigate and resolve functional and technical issues including performance, access, and data synchronisation problemsCollaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflowsContribute to platform governance, roadmap planning, version upgrades, and licensing reviewsAct as the bridge between business users and technical teams - translating process needs into platform logicWhat We''re Looking ForMust-have:Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modulesFunctional configuration skills - entities, business rules, forms, views, workflows, security ..... full job details .....