Dynamics 365 SME

Dynamics 365 SME | CRM Platform Lead | Up to -100,000 | Hybrid (2-3 days London)

If you''re the person colleagues call when Dynamics isn''t behaving and you actually enjoy that this role is for you!

A well-established professional services organisation is hiring a Dynamics 365 SME to take ownership of their CRM platform. You''ll be the internal authority on Dynamics 365, advising delivery teams, shaping the platform roadmap, and making sure the organisation gets full value from its investment.

You will...

• Serve as the go-to subject matter expert for Dynamics 365 across Sales, Customer Service, and potentially Marketing modules
• Configure entities, forms, workflows, business rules, Power Automate flows, and model-driven apps
• Work alongside Product Owners, Business Analysts, and Tech Leads to validate solution approaches and shape backlog priorities
• Investigate and resolve functional and technical issues including performance, access, and data synchronisation problems
• Collaborate with Integration and Data teams on API connections, data mappings, and Dynamics workflows
• Contribute to platform governance, roadmap planning, version upgrades, and licensing reviews
• Act as the bridge between business users and technical teams - translating process needs into platform logic

What We''re Looking For

Must-have:

• Proven hands-on experience with Microsoft Dynamics 365 across Sales, Customer Service, or Marketing modules
• Functional configuration skills - entities, business rules, forms, views, workflows, security roles
• Power Platform experience - Power Automate, Power Apps, and Dataverse
• Track record of supporting delivery teams or acting as a platform SME in a CRM or enterprise SaaS environment
• Strong stakeholder communication - comfortable working with both business users and technical teams

Nice to have:

• Microsoft certifications (MB-210, PL-200, MB-910 or equivalent)
• Familiarity with ITIL, Agile delivery practices, or Dynamics ALM
• Experience with platform governance, performance tuning, or licensing management

What''s On Offer

• Salary up to -100,000 depending on experience
• Hybrid working - 2 -3 days per week in a central London office
• Genuine platform ownership with no management responsibility
• A stable, well-funded organisation mid-way through a technology modernisation programme
• Long-term role with real influence over how the platform develops

Interested?

Apply with your CV or reach out directly for a confidential conversation before committing to a full application.