Dynamics 365 Contact Centre Telephony Consultant

My client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis. We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions. What''s on offer:Salary: 579 per day, Inside IR35 negotiable based on experience please submit your CV with the rate you requireHybrid working Contract type: ContractMonday - Friday About the role:Based in Lincolnshire (Hybrid): Configure and customise Dynamics 365 Customer Service / Contact CentreDesign and manage case routing, queues, workstreams, and agent experiencesDesign and implement call flows, IVR menus, and DTMF input handlingDesign and build conversational agents using Copilot Studio About you: You will have the following experiences:Extensive experience in a similar roleStrong experience with Dynamics 365 Customer ServiceSolid understanding of contact centre telephony concepts and IVR designLocal Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted.Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group ..... full job details .....