https://jobs.co.uk/job/dynamics-365-contact-centre-solution-architect-txp--1f8f7e32-38c4-45a6-a6ba-c8f8098480b0 RSS feed for Dynamics 365 Contact Centre Solution Architect at TXP. en-gb Thu, 08 Oct 2026 21:11:22 GMT https://jobs.co.uk/job/dynamics-365-contact-centre-solution-architect-txp--1f8f7e32-38c4-45a6-a6ba-c8f8098480b0 https://jobs.co.uk/job/dynamics-365-contact-centre-solution-architect-txp--1f8f7e32-38c4-45a6-a6ba-c8f8098480b0 Wed, 07 Oct 2026 23:00:00 GMT Location: London | Salary: £700 - £730/day | Type: Contract | Dynamics 365 Contact Centre Solution Architect Inside IR35, -700 - -730 P/D Fully remote 3-6 months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement and enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions spanning voice, digital, messaging and self-service channels. Establish architecture standards, governance frameworks and design authority processes. Lead technology selection, solution assurance and architecture reviews across complex programmes. Define integration architectures connecting CRM, telephony, contact centre, AI and enterprise s... Contract