Dynamics 365 Consultant - Outside £475 - 6 months - Lincoln

Dynamics 365 Contact Centre Telephony ConsultantContract: 6 months | £575 per day | Lincoln - 2 DaysI''m looking for an experienced Dynamics 365 Contact Centre Consultant to join a programme delivering a modern, voice-led contact centre using Dynamics 365 Omnichannel, Copilot Studio, and Azure Communication Services (ACS). This is a hands-on contract role focused on telephony, IVR, and voice automation, ideal for someone who understands both contact centre operations and Microsoft''s voice stack.What you''ll do:Design and implement end-to-end call flows and IVR journeysConfigure Dynamics 365 Customer Service andamp; Omnichannel VoiceBuild Copilot Studio voice-enabled bots (IVR, routing, fallbacks)Integrate Azure Communication Services with D365 OmnichannelSet up queues, workstreams, business hours, and failover logicBuild Power Automate flows for call events and bot outcomesTroubleshoot call routing, IVR loops, dropped calls, and session issuesSupport Teams Telephony/SBC/ICS integrations where requiredWhat you''ll be doing:Strong experience with Dynamics 365 Contact Centre/Omnichannel VoiceSolid telephony andamp; IVR knowledge (DTMF, queues, transfers)Hands-on Copilot Studio and ACS experiencePower Automate and Dataverse integration skillsImmediate interviews available.Guidant, Carbon60, Lorien andamp; SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. ..... full job details .....