DV Service Capacity Manager

ROLE:Service Capacity ManagerLOCATION: Basingstoke, Full time onsiteCLEARANCE REQUIRED: DV LEVELRATE: £600 PD,andnbsp;Inside IR35Your roleThis role requires High Level clearance. We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.Key Responsibilities- Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.- Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.- Develop and maintain capacity plans, forecasts, and models for VMware environments.- Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.- Identify capacity risks, constraints, and performance bottlenecks before they impact services.- Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.- ..... full job details .....