Duty Technician (SC + NPPV3)

Duty Technician | SC/NPPV3 Cleared | Long-Term Government ProgrammeContract: Inside IR35 Rate: £400-450/day Duration: Initial long-term engagement with potential to run up to 4 years Location: South of England (fully on-site) Shift Pattern: 4 days on/4 days off Hours: Rotating 7am-7pm/7pm-7am shifts Clearance: Active transferable SC and NPPV3 required Residency Requirement: 5 years continuous UK residency essentialWe are currently recruiting for a number of Duty Technicians to support a highly secure government environment within a long-term programme of work.This is a hands-on operational support role working within a close-knit technical team, supporting live systems, users, and operational infrastructure in a secure environment. The role involves incident management, technical troubleshooting, hardware support, and coordination with wider engineering and delivery teams.This is an excellent opportunity for someone looking for a stable, long-term engagement with strong continuity of work.Key ResponsibilitiesHandling incoming technical support incidents, requests, and changesManaging support queues and progressing tickets through to resolutionTroubleshooting issues ranging from password resets to server-related queriesEscalating complex issues to 3rd line support teams where requiredSupporting software builds and rebuilds on laptops and PCsDiagnosing hardware faults and carrying out upgradesWorking closely with engineering, development, and project teamsMaintaining strong ..... full job details .....