Duty Technician | SC Cleared

Position: Duty Technician Location: Hursley (5 days a week onsite) Day Rate: Market Rate Security Clearance: SC ClearedAre you a technically minded problem solver with a passion for keeping systems running smoothly? We''re looking for a Duty Technician to join our dynamic team and play a key role in supporting the backbone of our supply chain operations.This is a hands-on role where you''ll manage technical support requests, maintain equipment, and collaborate with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, we''d love to hear from you.What You''ll Be Doing:Responding to incoming technical support incidents, service requests, and change ticketsManaging your personal call queue and ensuring timely resolution of issuesProviding clear updates and maintaining strong communication with customersTroubleshooting everything from password resets to complex server queriesEscalating issues to the 3rd Line Team when neededCollaborating with Engineers and internal teams across Development, Projects, and Technical DeliveryPerforming software builds and rebuilds on PCs and laptopsDiagnosing and fixing hardware faults, and installing upgrades as requiredDelivering top-tier customer service at every touchpointWhat You''ll Bring:Strong technical troubleshooting skills across desktop and infrastructure environmentsA detail-oriented mindset with a proactive approach to problem-solvingExcellent ..... full job details .....