https://jobs.co.uk/job/duty-technician-experis--bb5a0d7e-644e-40b3-a2b9-a7f652897938 RSS feed for Duty Technician at Experis. en-gb Wed, 29 Apr 2026 20:35:51 GMT https://jobs.co.uk/job/duty-technician-experis--bb5a0d7e-644e-40b3-a2b9-a7f652897938 https://jobs.co.uk/job/duty-technician-experis--bb5a0d7e-644e-40b3-a2b9-a7f652897938 Wed, 29 Apr 2026 11:53:29 GMT Location: Colden Common | Salary: 35000.00-35000.00 Annual | Type: Permanent | Duty TechnicianIBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment.About the roleAs a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.Key responsibilitiesMonitor system status and respond to alerts, incidents, and service requests.Manage a personal call queue and ensure cases are progressed and closed in a timely manner.Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.Resolve issues ranging from simple password resets through to more complex server-related queries.Esca... Permanent