Duty Officer

Main Purpose of the Role The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust''s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries. The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records. This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping. Key Responsibilities 1. Office Duty (Primary Function) Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure. Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately. Maintain and update the Office Duty diary, including: Recording calls, visitors, and actions taken Logging outstanding actions for follow-up Ensuring continuity between sessions Use CasparGov to record duty activity promptly and accurately. Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust''s policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies. Carry out cash tin checks and ..... full job details .....