Duty Office Executive

Are you experienced in working on a Travel Company Helpdesk or Customer Service Team? Do you work in Business Travel? Are you GDS trained, with great people skills and a flair for problem solving? We require a Duty Officer to cover out of hours for a leading, award-winning Travel Company. This is an exciting time to join this travel agency and tour operator as they continue their success story with further expansion due to recent commercial success. Solving customer queries outside of normal office hours, you will be rewarded with a highly competitive starting salary, bonus, 25 days holiday plus bank holidays, health care, pension and more!JOB DESCRIPTION: Working on a team as the first point of contact for all out of hours enquiries and operations queries. Dealing with pre and post departure issues and questions Using GDS Galileo to amend and cancel bookings Liaise with external suppliers to resolve any issues Main point of contact for emergency situations Provide support and ensure outstanding customer Prioritise a varied workload and schedule Will then be proactive in running reports to identify any bookings affected and communicating updates to our staff. Offering support to our team for any in-resort issues or emergency situations. Be flexible to work over a 24/7 rota, which will include working from home for overnight shifts and office based at other times.EXPERIENCE REQURIED: Experience of and able to work unusual hours/out of hours support (24/7 on a rotating ..... full job details .....