Duty Manager

Job Title: Duty Manager
Location: Gatwick Area (Shift-Based)
Salary: Competitive + Benefits

Overview
An opportunity has arisen for an experienced Duty Manager to join a fast-paced operational environment within the aviation sector. This role is responsible for overseeing daily airside and landside operations, ensuring safe, efficient, and compliant service delivery.

The position suits a hands-on individual with strong leadership skills who can manage teams, respond to operational challenges, and maintain high service standards in a time-critical environment.

Key Responsibilities

• Oversee day-to-day operations, ensuring activities are delivered safely and efficiently
• Supervise operational teams, providing leadership and direction across shifts
• Ensure compliance with all safety, security, and regulatory requirements
• Act as the main point of contact for operational issues and incident management
• Coordinate with internal departments and external stakeholders, including airlines and airport authorities
• Monitor performance against KPIs and service level agreements
• Manage resource allocation to meet operational demands
• Handle escalations, disruptions, and time-critical decision-making
• Maintain accurate reporting and documentation of operational activity

Candidate Profile

• Previous experience in a Duty Manager or Supervisory role within aviation, ground handling, or a similar operational environment
• Strong understanding of airport operations and safety regulations
• Proven leadership and team management skills
• Ability to work under pressure and make effective decisions in real-time
• Excellent communication and stakeholder management skills
• Flexible approach to shift work, including nights and weekends

Desirable Experience

• Background in ground handling or airside operations
• Knowledge of compliance frameworks within aviation
• Experience managing KPIs and operational performance

What’s on Offer

• Competitive salary
• Shift-based role with structured rota
• Opportunity to work in a dynamic, fast-paced aviation environment
• Career progression opportunities