Duty Manager

Duty Manager London Gatwick Base Salary: £33,181 With Attendance: £34,507.80With Skill Set 1: £35,833.80With Skill Set 2: £37,159.80 (Skill Set 2 requires CMI Level 3 Management training provided by client) Location: London Gatwick AirportHours: Full-time, 4 on 4 off daysReports to: Station ManagerRole PurposeAs Duty Manager at London Gatwick, you will lead ground operations, acting as the senior company representative on shift. You will ensure the safe, compliant, and efficient handling of flights, while motivating and guiding your team to deliver excellent customer service and industry-leading On-Time Performance (OTP).This is a hands-on leadership role requiring resilience, strong decision-making, and the ability to manage both people and disruption in a fast-paced, high-pressure environment.Key ResponsibilitiesOperational Leadership Lead and supervise ground handling and turnaround operations, ensuring punctuality and safety.Monitor OTP performance and implement improvements.Act as Incident Manager during delays, cancellations, and diversions, minimising customer impact. Compliance and Safety Ensure full compliance and industry safety/security standards.Maintain shift logs, incident reports, and accurate records.Support a proactive safety culture, contributing to audits and investigations. People Leadership Manage and motivate ground staff, including Senior Traffic Agents, Dispatchers, and seasonal staff.Coach and develop the team, ensuring high standards of customer ..... full job details .....