Duty Manager

The RoleWe''re recruiting for a Duty Manager to join our Customer Service team on a 22.5 hour per week contract. This is a customer focussed role for MAC that plays a key part in our visitors'' experience. You will oversee daily venue operations, lead the front of house team and ensure the safety, security and smooth running of the building. Key ResponsibilitiesCustomer Service Ensure excellent standards of service and a warm welcome for all visitors Be a visible, engaging presence throughout the building Handle queries and complaints professionally, recording outcomes appropriately Keep the team fully briefed on MAC programmes, room hire and conferencing Use Yesplan, Spektrix, Office 365 and People HR to manage bookings and information Motivate the Customer Service Assistant (CSA) team to meet service targets Public/Building Safety Open and close the building, completing all safety and security checks Ensure compliance with MAC''s Premises Licence and statutory regulations Maintain a thorough knowledge of MAC''s safety and emergency procedures, Support with the training and application of the process with team members Act as Incident Commander during evacuations Serve as primary first aider; maintain first aid room and records Manage security issues, safeguarding concerns Responsible for oversight of contractors and ensure effective communication between contractions and internal departments. Performance Venue Management Liaise with visiting companies, artists and hirers, ..... full job details .....