Duty Manager (Health and Social Care)

Duty Manager (Health and Social Care) Location: Swindon, Wiltshire Job Type: Full-time, Permanent Salary: From £30,000 per year (depending on experience) The Role As Duty Manager, you will oversee the day-to-day operation of the service, ensuring care is delivered safely, efficiently, and in line with CQC regulations. You will provide leadership to care staff, respond to operational issues, and ensure compliance while maintaining excellent standards of care. This is an excellent opportunity for a strong leader with experience in health and social care who is passionate about delivering high-quality, person-centred care and supporting staff to achieve the highest standards. Key Responsibilities Manage the daily operation of the service and coordinate care delivery. Ensure all care visits are covered, and staffing levels are maintained. Provide leadership, supervision, and ongoing support to care staff. Participate in the on-call rota and respond to emergencies and out-of-hours issues. Conduct spot checks, staff supervisions, observations, and competency assessments. Investigate incidents, accidents, complaints, and safeguarding concerns. Monitor service performance through KPIs and capacity tracking. Maintain accurate records using electronic care management systems (Birdie experience desirable). Liaise with local authorities, NHS professionals, families, and other stakeholders. Support recruitment, induction, training, and staff development. Ensure compliance with CQC ..... full job details .....