Duty Manager - GRIND National Theatre

Duty Manager - GRIND National Theatre £34,744 per annum Founded in London in 2011, Grind has grown from a single Shoreditch café into a city-wide collection of buzzing coffee shops, cafés and trucks - serving great coffee, food and cocktails to a killer soundtrack. Our cafés are the beating heart of the brand: fast-paced, vibrant and full of personality. We believe coffee can be a force for good, leading the way with compostable pods, plastic-free packaging and carbon-free shipping. Through the Better Coffee Foundation, we''re on a mission to become the world''s most sustainable coffee company - recovering 43 million pods'' worth of ocean-bound plastic in our first year alone. Purpose As Duty Manager, you''ll be at the heart of the action, leading, motivating, and supporting our team to deliver a world-class hospitality experience. You''ll oversee daily operations, assist Team Leaders when needed, and ensure seamless coordination with the wider venue. If you thrive in fast-paced environments, love hospitality, and want to be part of an iconic venue, we''d love to hear from you! Responsibilities Lead and Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards.Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback.Maintain Excellence in Operations: ..... full job details .....