Duty Manager - Chelmsford

Virgin Active are committed to changing people''s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Duty Manager to join our Club teams, to provide an elite service to all our club members and any visiting prospects. As Duty Manager, you are Virgin Active''s champion of unreasonable hospitality. You transform everyday club visits into unforgettable moments, sparking joy, loyalty, and referrals. With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community. The Role Oversee the smooth running of the club during assigned shifts, ensuring all departments are aligned and executing service priorities. Complete all opening/closing procedures, including safety checks, presentation walks, and handover documentation. Act as the first responder for all emergency and EAP incidents, ensuring calm, compliant, and effective management of any safety or operational issue. Maintain real-time oversight of club standards - cleanliness, atmosphere, music, temperature, equipment readiness - escalating issues to Facilities and GM as needed. Lead delivery of daily ..... full job details .....