Duty Manager

Duty Manager (Casual)BrightonStart Date: September | Casual hours (no set schedule)Initial 12 month ContractAre you passionate about delivering exceptional customer experiences in a vibrant arts environment? We''re looking for enthusiastic and proactive Duty Managers to lead our Front of House team at the Attenborough Centre for the Creative Arts.This is a fantastic opportunity to play a key role in delivering high-quality events, performances, and visitor experiences in a dynamic and creative venue.About the RoleAs a Duty Manager, you''ll take the lead during events-overseeing front-of-house operations, supporting staff, and ensuring every visitor enjoys a seamless and welcoming experience.You''ll be the face of the venue during events, managing everything from box office operations and audience flow to health andamp; safety and event delivery.Key ResponsibilitiesCustomer ExperienceDeliver outstanding customer service and lead by exampleOversee box office operations (Ticketsolve experience desirable)Handle customer enquiries and resolve issues calmly and professionallySupport visitors with access requirementsEvent LeadershipManage front-of-house operations during performances and eventsBrief, supervise and support Front of House AssistantsLiaise with production teams and event organisersEnsure smooth audience entry, seating and flowCoordinate communications using radios/headsetsOperations andamp; SafetyEnsure public areas are clean, safe, and presentation-readyCarry out ..... full job details .....