Duty Manager

DUTY MANAGER - Luxury Residential Location: West London Salary: £35,000-£37,000 DOE Shifts: 4 on / 4 off Immediate Start PossibleJoin a major new and growing residential community and lead a busy front-of-house team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience. ROLE HIGHLIGHTS:Lead concierge/front-of-house teamDrive service standards and resident satisfactionManage rotas, holidays, sickness and latenessOversee day-to-night handoversHandle high-volume operational workloadWork with site leadership to streamline operationsBusy, high-visibility role in a professional environment!SHIFT MODEL:4 on / 4 off (day-based rotation)Hours likely 7am-7pm or 8am-8pmElevated role beyond basic concierge tasksIDEAL CANDIDATE Thrives under pressure and leads from the frontOperationally resilient and proactiveMaintains high standards consistentlyHotel or high-end service experience preferredCertifications (IOSH, Security, TPI) a bonusBENEFITS:Health and Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps and Free CounsellingFinancial Security: Group Life InsuranceCareer Growth: Annual Salary Reviews and Career Progression TrainingLifestyle Perks: Gym and Retail DiscountsLearning and Leisure: Shared Audible and Kindle LibraryRewards and Recognition: Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, ..... full job details .....