Duty Careline Officer (Temp: London)

A reputable housing provider in London is currently seeking an experienced Duty Careline Officer - Out of Hours to join its 24/7 Careline and Emergency Control Room service.This is a frontline role providing emergency call handling, welfare checks, emergency visiting and practical support to vulnerable residents and service users.Location: LondonCore Hours: £21.52 PAYE / £27.48 Umbrella per hourOut-of-Hours Rate: £25.29 PAYE / £32.27 Umbrella per hourHours: 36 hours per weekContract: 12 weeks initially, with potential for extensionWorking Pattern: Monday-Sunday, rota-based out-of-hours serviceEnhanced DBS: RequiredFull UK Driving Licence: RequiredUMO Experience:EssentialYou will respond to telephone and alarm calls, assess the nature and urgency of incidents and coordinate an appropriate response with emergency services, housing teams, care agencies, next of kin and other partner organisations.The successful candidate must have previous UMO experience and be confident using the system to manage Careline/telecare incidents from initial alarm activation through to resolution and accurate recording.Key ResponsibilitiesRespond to telephone, telecare and emergency alarm calls using the UMO platform.Assess the nature, urgency and risk associated with each call or alarm activation.Use UMO to access service user information, review relevant records and accurately document incidents and actions taken.Follow established Careline procedures to determine the appropriate response to ..... full job details .....