Dutch Customer Service Advisor

Dutch Customer Service AdvisorLocation: EdinburghSalary: 26,800 per annum + Monthly CommissionHours: Monday to Friday, 8:00am - 4:30pmOur client is currently recruiting for a Dutch Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a long-term career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels while being rewarded with a competitive salary and monthly commission.The RoleAs a Dutch Customer Service Advisor, you will manage a high volume of customer enquiries via telephone, live chat, and email. Working within a busy customer service environment, you will take full ownership of travel-related queries, resolving issues from start to finish while delivering an exceptional customer experience.Key ResponsibilitiesManage a high volume of customer contacts across phone, live chat, and email while maintaining excellent service standards.Take ownership of customer enquiries and resolve travel-related issues efficiently from start to finish.Work collaboratively within a high-performing team to achieve shared goals and service objectives.Meet and exceed key performance indicators including Customer Satisfaction (CSAT), Quality Assurance (QA), and Average Handling Time (AHT).Stay up to date with company policies, procedures, and travel product updates.Identify opportunities for process improvements and share feedback with the wider team.Represent the company''s values ..... full job details .....