Dual Services Manager

ABM UK Livingston, Scotland, United KingdomDual Services Manager

ABM UK Livingston, Scotland, United Kingdom1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.SALARY: CompetitiveWe''re here to help!Overview of Job Description

You will be responsible for overseeing the daily operational delivery of security, maintenance, and cleaning services to meet the high standards expected by ABM and Livingston Designer Outlet management.Location:

Livingston Designer OutletWorking Hours:

40 hours per weekShift Pattern:

5 over 7Salary:

CompetitiveIf you require additional support or adjustments during the recruitment process, please contact our Recruitment Department at

recruitment@abm.com . We''re here to help!Main Duties and Responsibilities

Manage soft services at Livingston Designer Outlet according to company policies and procedures.Line manage 2 direct reports; oversee security, cleaning, and maintenance teams to ensure compliance and high standards.Provide operational support to the Centre Management Team.Ensure security and cleaning teams exceed service level agreements and KPIs.Liaise with internal and external stakeholders as appropriate.Support training, HandS, development, and welfare programs for colleagues.Ensure all licenses and vetting for security teams are current and report on their status.Develop the team’s security skills and emergency response capabilities.Maintain high standards, adapt to operational needs, and suggest continuous improvements.Support service-related matters and contract issues with the business and client.Manage staff rosters, payroll, and staffing levels to ensure proper coverage.Conduct daily audits of safety, security, and cleanliness; report issues promptly.Manage recruitment, induction, training, and development of staff, ensuring high customer service standards.Monitor KPIs/SLA adherence and address non-compliance professionally.Perform quality audits on security requirements.Plan and implement training needs based on identified gaps.Prioritize incidents, communicate effectively, and maintain records.Ensure compliance with Data Protection Act and related regulations.Lead, motivate, and communicate effectively with the team.Conduct performance reviews, toolbox talks, and update team on objectives.Ensure staff are trained on their tasks and supervise night/PM activities.Oversee incident and accident reporting procedures.Follow up on HR-related cases and ensure policies are adhered to.Update assignment instructions and risk assessments regularly.Complete required paperwork and manage absence and return-to-work procedures.Ensure proper use and maintenance of equipment and chemicals, adhering to safety regulations.Maintain excellent relationships with all on-site parties, including retailers.Support energy reduction initiatives and share best practices with the client.Prepare monthly financial reports for the General Manager.Support the development of direct reports through reviews and training.Attend management meetings and KPI reviews.Perform any additional duties as required to meet client needs.Essential Qualifications and Skills

Valid SIA licenses (Security Guard, Door Supervisor, CCTV) desirable; candidates should work towards obtaining them if not held.Exceptional communication skills, both written and spoken.Minimum 5 years’ experience in security and cleaning management (desirable).IOSH/NEBOSH certification (desirable).Experience delivering high-standard security, cleaning, and associated services.Good IT literacy.Strong customer service focus, attention to detail, and understanding of mystery shopper standards.Self-motivated, confident, and enthusiastic.Flexible team player, adaptable to a dynamic environment.Excellent interpersonal and organizational skills.Ability to prioritize tasks and work independently.Benefits

We offer a comprehensive range of benefits, including:24/7 GP access for you and your immediate family.Mental health support and life event counseling.Get Fit Programme.Financial and legal support services.Cycle to work scheme.Access to Perks at Work app with discounts, gift cards, cashback, and resources on health, money, and work.For more information about ABM''s benefits, visit our careers page.About Us

ABM is one of the world''s largest providers of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We provide essential services across various industries, including cleaning, engineering, security, and more. In the UK, we serve iconic sites with over 10,000 team members. For more details, visit

www.abm.co.uk .ABM promotes diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition ..... full job details .....