Driver Care Fleet Adviser

Driver Care Fleet Adviser

Location: Birmingham (near NEC)
Hybrid: 3 days in office (Tue–Thu)
Type: Temporary ongoing
Pay: £12.50

We’re looking for a confident, approachable communicator who thrives in a fast-paced environment and can keep calm under pressure. If you’re great at listening, asking the right questions, and providing exceptional customer service, this role is for you.

What you’ll do:

- Handle incoming calls from customers arranging service, maintenance, and repairs for company vehicles
- Assist customers who have broken down and organise recovery promptly
- Book services with suppliers and arrange courtesy or rental vehicles
- Schedule additional services as needed
- Keep customers updated and escalate concerns when necessary
- Support the team with ad hoc tasks

What we’re looking for:

- Customer service experience (ideally in a contact centre or service environment)
- Ability to stay calm, empathetic, and professional under pressure
- Strong admin skills and PC proficiency (Word, Excel, Outlook)
- Comfortable working to targets and deadlines
- Motor industry experience is a plus, but not essential

Why join us£

- Hybrid working (3 set office days)
- Supportive team environment
- Opportunity to grow and develop

If you are interested, please apply or get in touch with David Bristol at 0121 643 5000 or via email at David.Bristol@pertemps.co.uk !