Drainage Coordinator

Drainage Sales and Operations Coordinator Location: London Salary: £31,000 - £36,000 plus commission Hours: Monday to Friday, 8:00am - 5:00pm Contract Type: Permanent Are you experienced within the drainage industry and confident speaking with customers, understanding their drainage problems and recommending the right solution? Vector Recruitment Solutions are recruiting on behalf of our client for an experienced Drainage Sales and Operations Coordinator to join a busy and growing drainage operation in London. This role combines drainage knowledge, inbound sales and operational coordination. When customers contact the business with a drainage problem, you''ll identify what they need, explain the appropriate service and costs, and convert the enquiry into booked work. There is no cold calling or outbound prospecting. Customers are already contacting the business because they need help. You''ll also follow up after engineers have attended site, discussing recommended remedial works, quotations and costs with customers to secure additional work. The Role You''ll take ownership of customer enquiries and jobs from initial contact through to completion, including: Handling inbound enquiries for blockages, jetting, CCTV surveys, repairs and other drainage services Asking the right questions to understand the issue and recommending the appropriate service Explaining services, call-out charges and costs, converting enquiries into booked jobs Scheduling Drainage Engineers, CCTV ..... full job details .....