Dorset Police Contact Management

Dorset Police Contact Management Location: Bournemouth Contact Centre, Dorset Salary: Scale D £31,012 to £34,039 per annum inclusive of a 14% shift allowance PLUS up to approximately £2500 weekend working allowance, which is claimable. A Contact Officer is the first point of contact for a caller to Dorset Police. What you say and how you say it will help resolve the caller s query and influence how they feel about Dorset Police once the call has been completed. A unique job for a unique person demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close-knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller. Acting as the front line of policing as one of our Contact Officers you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls. The focus of the Dorset Contact Management is on making every contact count by getting it right first time and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability. Prior to your Contact Officer training course (which you will be advised of once you have started in ..... full job details .....