Domestic Abuse Helpline Advisor

Role: Domestic Abuse Helpline AdvisorBased: RemoteRate: £14 PAYE / £18 umbStart Date: ASAPDuration: Temporary until January 2027Hours: Full-time 35 hours per week, Monday Sunday, work from home. 24-hour service - Rota Pattern including evenings, weekends and nights. Our client, a national Domestic Abuse charity, is looking for several Helpline Advisors to join their team providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse HelplineSynopsis of duties:To participate in answering helpline calls and online communication inquiries on a 24-hour rota system, responding to women experiencing domestic violence and other forms of violence against women and girls (VAWG), and family and friends supporting them, by providing trauma-informed emotional support and practical help, led by the caller s needs. To support and advise other professionals in their delivery of services to women experiencing domestic abuse and liaise with agencies on behalf of callers as necessary, including searching for vacancies and making referrals to women s refuges when needed. To work in partnership with other agencies to contribute to the design of interventions and plans which protect survivors and their children whilst maintaining an independent role on behalf of the survivors, keeping their safety central to the plans. To provide independent assessment, advice and ..... full job details .....