Domestic Abuse Helpdesk Worker

Overview

Job Title: Domestic Abuse Helpdesk PractitionerLocation: CoventryHours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefitsJoin a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You''ll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.Hours of work:Saturday and Sunday: 10am-1pmMonday: 8:30am-5:30pm (office-based)Wednesday: flexible hoursResponsibilities

Be the first point of contact for individuals in crisis, responding quickly and compassionately.Provide triage, safeguarding, and signposting to vital services.Qualifications

Experience supporting people in crisis over the phone.Experience supporting individuals affected by domestic abuse.Knowledge of safeguarding, signposting, and managing challenging situations.Strong IT and admin skills.Excellent communication and people skills.Ability to work calmly under pressure.Competency in a BME, Eastern European, or African Caribbean language.Apply

If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application. Apply now and take the next step in your ..... full job details .....