Disrepair Manager

The London Borough of Croydon are seeking an experienced Disrepair Manager to join their Housing Property teamYour new company A forward-thinking London local authority is seeking an experienced Disrepair Manager to join its Housing Directorate. With a strong commitment to delivering safe, high-quality homes and improving outcomes for residents, the organisation is undertaking an ambitious transformation programme across its housing services.Your new role As Disrepair Manager, you will lead on the effective management of housing disrepair across the borough, ensuring claims are handled efficiently, compliantly and with a strong customer focus. You will manage a small specialist team and work closely with internal teams, contractors and legal representatives to drive performance and deliver service improvements.Key responsibilities include:Leading on the investigation and management of disrepair and Environmental Protection Act claimsManaging and developing a team of disrepair surveyors and support staffEnsuring full compliance with disrepair protocol, legislation and health and safety requirementsMonitoring performance, identifying trends and insights to inform continuous service improvementManaging contractor performance and ensuring value for money and quality deliveryActing as a key liaison with solicitors, residents, contractors and internal stakeholdersOverseeing complaint resolution and enhancing customer satisfaction outcomesSupporting wider repairs and maintenance ..... full job details .....