The Disrepair Lead will lead the response to housing disrepair claims, ensuring compliance with legal and regulatory requirements while delivering high-quality housing repairs. The role involves managing a team, liaising with legal representatives, contractors, and tenants, and implementing proactive strategies to minimise disrepair cases. Key Responsibilities: Disrepair Case Management: Oversee the management of disrepair claims, ensuring cases are handled efficiently and in accordance with legal protocols (e.g., Housing Act 1985, Landlord and Tenant Act 1985, and Homes (Fitness for Human Habitation) Act 2018). Act as the main point of contact for legal disrepair claims, working closely with solicitors, surveyors, and external consultants. Ensure accurate record-keeping and case tracking to support robust defence strategies and claim resolution. Conduct investigations into disrepair complaints, liaising with tenants, legal representatives, and internal teams. Repairs and Maintenance Coordination: Work closely with maintenance teams and contractors to ensure repairs are carried out promptly and to a high standard. Monitor key performance indicators (KPIs) to track case progress and ensure repairs are completed within agreed time frames. Ensure disrepair-related works align with the organisation''s asset management and planned maintenance strategy. Legal and Compliance: Ensure all disrepair claims comply with Pre-Action Protocol for Housing Conditions Claims (England) ..... full job details .....