https://jobs.co.uk/job/dispute-resolutions-officer-red-personnel--8cd367ad-b68a-4798-8ad6-7c9d1ee87f91 RSS feed for Dispute Resolutions Officer at Red Personnel. en-gb Tue, 14 Jul 2026 06:02:13 GMT https://jobs.co.uk/job/dispute-resolutions-officer-red-personnel--8cd367ad-b68a-4798-8ad6-7c9d1ee87f91 https://jobs.co.uk/job/dispute-resolutions-officer-red-personnel--8cd367ad-b68a-4798-8ad6-7c9d1ee87f91 Mon, 13 Jul 2026 13:37:07 GMT Location: London | Salary: £30.61 per hour | Type: Full time, Temporary, Hybrid remote | Dispute Resolution Officer Housing Hub – Economy Directorate Min. 6-Month Duration  £30.61 per hour (Umbrella) Full time, Monday–Friday (2 days per week on site) A leading local authority is seeking a highly capable Dispute Resolution Officer to join its Housing Hub. You will deliver a high-quality complaints and enquiries service, with a strong emphasis on Stage 2 complaint handling, ensuring fair, timely, and transparent resolutions for residents. You will play a key role in improving services through effective case management, robust investigations, and learning from complaints to prevent escalation and strengthen resident confidence in the authority’s services. The Role You will manage a varied caseload of complaints, enquiries, and Ombudsman cases from end to end, ensuring compliance with the Housing Ombudsman Complaint Handling Code and internal policies. Key responsibilities include: Responding to all enquiries and complaints, ensuring they are processed and resolved in a timely, fair, and transparent manner Managing end-to-end case handling from receipt through to resolution, with a strong focus on Stage 2 complaints Applying relevant policies, regulatory sta... Full time, Temporary, Hybrid remote