Dispatcher

3 Month contract

£14 per hour

As a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction. Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.

How you will do it

• Dispatch engineers using software, prioritizing jobs based on needs and job urgency.
• Reallocate tasks and collaborate with engineers and management to resolve any issues.
• Communicate with customers, managing expectations and resolving conflicts.
• Build strong relationships with customers, providing solutions and feedback for improvement.
• Track job progress to ensure timely completion and adherence to service standards.

What we look for

Required

• Previous experience in a customer service or contact centre role.
• Strong planning, time management, and organizational skills with the ability to work under pressure.
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles.
• Conflict resolution skills and a proactive approach to handling customer escalations.
• Ability to use multiple systems and applications simultaneously, with strong attention to detail.

Preferred

• Experience working with dispatching software.
• Familiarity with field-based operations and dispatching teams.
• Knowledge of Johnson Controls Land-Based Security product range.
• Strong problem-solving and analytical skills.
• Experience managing performance and driving improvements through collaboration.