Disepair Case Officer

We''re recruiting an experienced and detail-oriented Lead Disrepair Case Officer. This role is central to managing housing disrepair cases from start to finish, ensuring repairs are coordinated effectively, legal obligations are met, and residents receive a timely and high-quality service. You''ll be joining a busy housing service where you''ll work closely with legal teams, contractors, and internal departments to deliver robust case management, drive performance improvements, and protect the organisation from risk. The Role Manage a varied caseload of housing disrepair cases, ensuring compliance with statutory requirements and internal policies. Work closely with legal teams and insurance departments to progress cases, prepare documentation, and support legal proceedings. Coordinate repairs and maintenance activities, ensuring works are delivered on time, to budget, and to agreed quality standards. Oversee expenditure budgets, ensuring cost-effective use of resources while maintaining service quality. Monitor, review, and report on KPIs to ensure timely resolution of disrepair cases and continuous service improvement. Maintain accurate case records and produce professional correspondence, ensuring systems are updated and compliant. Build strong relationships with internal teams, contractors, and external stakeholders to ensure effective service delivery. Key Requirements Proven experience managing a caseload of housing disrepair cases. Background in building and ..... full job details .....