Director, Talent and Community

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments. Are you an AI visionary with a passion for shaping the future of

Generative AI ? We''re seeking a

Senior Director, Gen AI

to lead the development of advanced AI agents, leveraging

LLMs, reinforcement learning, vector databases, and autonomous systems

.As a key

AI strategy leader

, you''ll define the

next-generation consumer experiences

, enabling

real-time merchant insights

, AI-powered

Ops automation

, and

cutting-edge chatbot capabilities

. You will collaborate closely with

executive leadership, key industry stakeholders, and regulatory bodies

to ensure AI solutions align with global standards and drive measurable business impact.We follow a hybrid working model, spending an average of

three days per week

at our office location. The office is located in Gresham Street next to St Paul''s cathedral with easy access and transport links via St Paul''s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.AI Agent Development: Design and optimize AI agents capable of autonomous learning, decision-making, and task execution.Implement collaborative AI systems that solve complex challenges in payments and customer interactions.Long-Term AI Memory and Personalization: Develop solutions to enhance AI contextual understanding and improve user experiences.End-to-End AI Automation: Build architectures to integrate AI with APIs, databases, and external applications for seamless automation.Machine Learning Pipeline Optimization: Define best practices for AI experimentation, model deployment, and cloud-scale AI processing.Gen AI for Consumer-Facing Products: Elevate chatbot capabilities with consumer insights and conversational AI UX/UI within Optic Portal.AI for Operations Efficiency: Automate Ops workflows to enhance self-service capabilities for merchants and consumers, improving service quality and cost efficiency.Education: PhD or Master''s in Computer Science, AI, Machine Learning, or related field.Experience: 7+ years in AI/ML development, with expertise in Python, TensorFlow, and PyTorch.Core AI Knowledge:Vector databases for AI retrievalCloud AI deployment (AWS, Azure), inference optimizationMake your day work for you with our flexible working hours.You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.Start your day with a free breakfast, fresh fruit and snacks.Spend time with those important to you with our enhanced paid family policies.Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.Give back to the community with four paid charity days.Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.Private health insurance (pre-existing conditions are included) and dental insurance, income protection, life assurance and more.Phone screen with Talent Acquisition# Video interview with Stakeholder# In-person interview with hiring manager# Final HR interview with Talent Acquisition

If you''re successful joining the team, you''ll be meeting our CEO in person during our new joiners breakfast in London - a great opportunity to network with your peers.We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ..... full job details .....