Director, Product Management, MDES

OverviewOur Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, MDES Overview

Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.

We are seeking an accomplished Product Director to join our Mastercard Digital Enablement Services (MDES) team and take responsibility for the implementation of product strategies, overseeing requirements intake and prioritization, managing product roadmaps, and leading/owning the delivery of product enhancements and value-added services. The ideal candidate would have a proven track record of managing large scale B2B digital products/solutions in the financial services, payments, mobile or related industry sectors. They will exhibit a customer-centric mindset and have an outstanding record of developing products or managing digital initiatives that deliver new services in a fast-paced and changing environment with multiple and competing priorities.

RoleThe Product Director will be responsible for the development and management of products/ services within the MDES Issuer Enablement and Customer Onboarding domains. This includes B2B customer onboarding, automation and self-service applications.

This pivotal role requires a robust strategic mindset, organizational finesse, strong management discipline, and advanced leadership skills. The successful candidate should demonstrate the ability to foster strong collaboration with engineering teams, manage stakeholders across all levels, lead cross-functional teams, and effectively navigate geographical and time zone differences. The candidate should demonstrate a willingness to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary.

Duties include but are not limited to:

Develop and execute product strategies, roadmaps, annual objectives and plans

Lead cross-functional teams

Gather and assess ‘voice of customer’, industry trends, market and competitive research data

Define product requirements based on strategic priorities, customer feedback, market insights

Conduct market research and opportunity assessments on new ideas and concepts

Lead ideas generation, concepts validation, business cases development, and present new ideas for executive approval

Oversee the demand intake and prioritization process for product enhancements

Manage product roadmaps and backlog items

Perform analysis of products/technology vs customer needs and business requirements

Scope, plan, and executing large development efforts as well as small rapid product feature enhancements

Lead product development projects through the end-to-end product lifecycle

Define and manage business and technical requirements, UX requirements, design specifications and non-functional requirements for product development / enhancement / modernization

Manage the existing products, including internal solutions/platforms and customer-facing applications and services

Partner with key stakeholders across the organization, including product owners, solution designers, UX designers, engineering teams, program management office, business operations and support teams, technical writers, commercialization and sales teams to develop and deliver product initiatives

Lead the collaboration with engineering and global technology teams to maintain and build platforms

Lead the engagement with the regional teams, customers and third parties to communicate product roadmaps and value propositions

Lead the development of product marketing materials, training materials, videos, case studies etc. in collaboration with marketing teams and vendors

Monitor, track and report product performance metrics and KPIs

Manage user access to applications and change control processes

Develop product collateral and support materials for internal teams and external customers

Deliver product training for internal support teams and external customers

Present at customer and internal forums

Ensure compliance with the company policies, processes, and governance

Provide leadership, guidance, development support and knowledge transfer to team members

Role requirements

Strong product management experience in B2B digital products/solutions in the financial services, payments, mobile or related industry sectors

High-energy and proactive with the ability to manage your own and team’s workload, multi-task and prioritize in fast pace environment

High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities and drive delivery of results

Strategic business mindset and ability to translate technical product offerings into business value and customer-facing value propositions

Ability to understand complex business needs, competitive offerings, and industry trends and translate them to customer-facing solutions

Ability to comprehend and engage with complex technology solutions, remaining hands-on with tools and applications as necessary

Ability and willingness to learn, including a high degree of technical details

Strong communication skills, both verbal and written, with strong relationship, collaborative and organization and project management skills

Strong ability to build rapport, lead cross-functional collaboration, and manage internal stakeholders and external partners/ vendors

Ability to work effectively with cross-functional, geographically distributed teams and vendors

Experienced in ideas generation, concepts validation, business cases development, building internal and external value propositions, and presenting ideas to executive audience

Bachelor’s degree in a relevant subject or equivalent combination of industry experience and education

10+ years professional experience with demonstrable track record

Skilled in using product management and reporting tools (eg. Confluence, Jira, AHA, Domo, Figma or similar tools)

All about You

You are a proactive, high-energy problem solver with passion for delivering best-in-class products for customers

You have strong organizational, planning and execution skills and ‘can-do’ and ‘will-do’ attitude

Experienced in managing and developing large scale B2B digital products/solutions

Skilled in operating in fast-paced and changing environment with multiple competing priorities

Experienced in leading teams, including direct line management and cross-functional teams in matrix organizations

Understand the technologies supporting the platform/product and able to hold your own in debates with other Product Managers, Engineers, Architectures and Developers

Experienced in building organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team

Skilled in operating in complex matrix structures and working in fast paced environments with different teams, across different time zones, and delivering multiple projects to deadlines

Experience with some of the following: Financial Services, Payments industry, Digital Commerce / e-Commerce, Cloud, Big Data, Data Science/Analytics, Microservices is a big plus

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s ..... full job details .....