Director of Welfare Services

For more than 140 years, SSAFA has been a trusted source of support for serving personnel, veterans and their families. As the UK''s oldest national tri-service charity, SSAFA understands the unique demands of service life and the challenges people can face both during service and in the transition to civilian life. In 2025, its employees and volunteers supported more than 50,000 people. Through its extensive network, SSAFA provides practical, emotional and financial support in the UK and around the world, including welfare advice and casework, Forcesline, mentoring, housing, specialist family support, and health and social care services. Director of Welfare Services Salary: £105,000 Location: London, with flexibility to work remotely This is a significant Executive Team appointment at an important point in SSAFA''s development, as it continues to strengthen and evolve its services in response to changing and increasingly complex beneficiary needs. Reporting to the Chief Executive, the Director of Welfare Services will provide strategic and operational leadership across SSAFA''s welfare services, spanning prevention, early intervention, specialist intervention and casework. You will lead through a geographically dispersed workforce of employees and volunteers, ensuring services are safe, accessible, effective, sustainable and centred on beneficiaries. You will set a clear strategic direction, strengthen joined-up beneficiary pathways and service standards, and use evidence ..... full job details .....