Director of Service Delivery

Our client is a non-profit organisation working with people to support their health and wellbeing.  Established for over 30 years, they have provided services alongside a variety of statutory and voluntary, community and social enterprise (VCSE) colleagues in Surrey and its borders. They believe change is achievable when offered by a flexible, respectful, inclusive and a non-judgemental approach. 
 
They are currently recruiting for an inspirational Director of Service Delivery.  This is a pivotal role leading the design and delivery of their frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.
 
 
Salary: £60k - 70k (DOE)
 
Hours: 35 hours
 
Company Benefits:  26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more.....
 
Location - Hybrid / Woking with some travel across sites in Surrey
 
 
Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas - including mental health, substance use, and outreach.  The Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities they support.
 
You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. You will work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.
 
 Our ideal applicant will have/be;  
 

• Proven track record of delivering high quality, person led and socially impactful services and managing internal functions
• Senior operational leadership experience in health, care, VCSE or related sectors
• Experience in managing safeguarding, service compliance and staff wellbeing
• Demonstrated success in leading performance improvement and impact measurement
• Strong partnership working experience across statutory, VCSE and community systems
• Budget management, including responsibility for service level budget setting, monitoring and decision making
• Deep understanding of safeguarding frameworks, regulation and operational risk
• Strong leadership and coaching skills rooted in empathy, empowerment and inclusion