Director of Retail

Weston Hospicecare is seeking a Director of Retail to lead and develop our retail division at a pivotal moment in our journey. This is a senior leadership role with influence and autonomy, giving the opportunity to shape a vital income stream that directly supports specialist palliative and end-of-life care for our local community. About the role As Director of Retail, you will provide strategic leadership for a diverse retail portfolio comprising 16 shops across North Somerset and Somerset, e-commerce operations, and the associated logistics and donation processes. Reporting to the Chief Executive and working closely with the senior leadership team and Trustees, providing significant Board-level engagement, you will develop and deliver a forward-thinking, sustainable retail strategy that responds to evolving customer behaviours, high street trends, economic pressures and developments within the wider charity retail sector. Just as importantly, you will lead, inspire and develop a committed team of paid staff and volunteers, creating a high-performance, values-led culture where people feel supported, accountable and proud to be part of their local community. By building strong relationships across the hospice and working collaboratively, you will maximise income opportunities, strengthen community engagement, and protect and enhance the hospice s reputation. What you will bring We are looking for a leader who combines commercial credibility with warmth, empathy and ..... full job details .....