Director of Professional Services

Social network you want to login/join with:Director of Professional Services, Worcester

Client:

PathlockLocation:

Worcester, United KingdomJob Category:

OtherEU work permit required:

YesJob Views:

4Posted:

26.08.2025Expiry Date:

10.10.2025Job Description:

Who we are looking for:The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics such as utilization, profitability, and revenue growth for the Identity Governance organization. Acts as the reporting point for all individual contributors throughout the Professional Services organization, responsible for the care and development of the entire delivery team.Responsibilities:Develop partnerships across other service and domain areasManage a services team of over 10 membersFocus on client satisfaction during service deliveryOversee engagement schedules and resource utilizationCreate and maintain sales tools for Application and Identity GovernanceDevelop vendor and partner relationships within Identity GovernanceBuild relationships across Solution Areas, Practices, and Sales leadership; mentor resourcesEnsure team skills and capabilities maximize quality, performance, and billabilityTrain and equip resources to meet customer expectationsHandle personnel performance and escalationsEnhance and streamline product security service offeringsGrow, develop, and retain team membersAssist sales in identifying and closing new business opportunitiesQualifications:10+ years in information security and/or professional servicesAt least 8 years in Identity Governance and Administration or Access Management5+ years in mentoring and managing professional servicesUnderstanding of consulting financial metricsExperience leading delivery projects with successful outcomesDeep knowledge of Application Governance, IAM, User Lifecycle Management, Data ManagementExperience with Pathlock, SailPoint, Saviynt solutionsExperience across multiple industry verticalsOperational experience in consulting offeringsKnowledge of cybersecurity trends and threatsStrong communication skillsDesire to mentor and grow individualsExperience in enterprise software or systems integrationClient and partner communication skillsExperience managing multiple projectsSkills in consulting, planning, resource management, scoping, scheduling, and implementing IAM ..... full job details .....