Director of Leaseholder Services

Director of Leaseholder ServicesLondon or Midlands Competitive + benefitsAt MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes.As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities.This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH''s Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy.What you''ll be accountable forStrategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH''s corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement.Operational ..... full job details .....