Director of Housing and Customer Services

Overview

At Look Ahead, we believe everyone deserves the opportunity to live safely, independently, and with dignity. As Director of Housing and Customer Services, you’ll play a key role in shaping how we deliver on that belief across our housing portfolio. This is a pivotal leadership role, responsible for ensuring our housing and customer services are inclusive, responsive, and of the highest quality. You’ll lead a broad remit that includes tenancy and income management, landlord and agency services, and customer experience. Your work will help ensure the customer voice is embedded in everything we do. We’re particularly keen to hear from candidates with a strong track record in supported housing leadership, and a deep understanding of the regulatory and operational landscape.Your impact will include:Shaping and delivering a customer-first housing strategyLeading tenancy, income, and landlord services with a focus on quality and complianceEmbedding customer voice and co-production across service design and deliveryDriving continuous improvement through data, insight, and feedbackRepresenting Look Ahead externally and influencing sector-wide conversationsSupporting a culture of learning, collaboration, and high performanceWe’re looking for a strategic and values-led leader who brings deep sector knowledge and a passion for delivering services that make a real difference.Why join Look Ahead?This is your opportunity to:Lead a high-impact portfolio at a time of transformation and growthBe part of an inclusive, mission-driven organisationWork alongside a collaborative executive team that values transparency and learningIf you’re ready to lead with purpose and help shape the future of housing and customer services at Look Ahead, we’d love to hear from you.For the candidate information pack and to apply, contact our recruitment partner at Adecco:Holly Kennedy | holly.kennedy@adecco.co.ukJob Summary

Location: Islington, LondonOrganization: Look Ahead Care, Support and HousingJob Type: DirectorClosing Date: 05/10/2025Reference ID: 35985DocumentsRequest a call back

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