Director of Housing and Customer Services

Director of Housing and Customer ServicesLocation: London (Cally Yard, Kings Cross) Salary: Circa 95KAt Look Ahead, we believe everyone deserves the opportunity to live safely, independently, and with dignity. As Director of Housing and Customer Services, you''ll play a key role in shaping how we deliver on that belief across our housing portfolio.This is a pivotal leadership role, responsible for ensuring our housing and customer services are inclusive, responsive, and of the highest quality. You''ll lead a broad remit that includes tenancy and income management, landlord and agency services, and customer experience. Your work will help ensure the customer voice is embedded in everything we do.We''re particularly keen to hear from candidates with a strong track record in supported housing leadership, and a deep understanding of the regulatory and operational landscape.Your impact will include: Shaping and delivering a customer-first housing strategy Leading tenancy, income, and landlord services with a focus on quality and compliance Embedding customer voice and co-production across service design and delivery Driving continuous improvement through data, insight, and feedback Representing Look Ahead externally and influencing sector-wide conversations Supporting a culture of learning, collaboration, and high performanceWe''re looking for a strategic and values-led leader who brings deep sector knowledge and a passion for delivering services that make a real difference.Why ..... full job details .....