Director of Housing & Customer Services

Director of Housing and Customer Services

Location: London (Cally Yard, Kings Cross) | Salary: Circa -95K

At Look Ahead, we believe everyone deserves the opportunity to live safely, independently, and with dignity. As Director of Housing and Customer Services, you''ll play a key role in shaping how we deliver on that belief across our housing portfolio.

This is a pivotal leadership role, responsible for ensuring our housing and customer services are inclusive, responsive, and of the highest quality. You''ll lead a broad remit that includes tenancy and income management, landlord and agency services, and customer experience. Your work will help ensure the customer voice is embedded in everything we do.

We''re particularly keen to hear from candidates with a strong track record in supported housing leadership, and a deep understanding of the regulatory and operational landscape.

Your impact will include:
* Shaping and delivering a customer-first housing strategy
* Leading tenancy, income, and landlord services with a focus on quality and compliance
* Embedding customer voice and co-production across service design and delivery
* Driving continuous improvement through data, insight, and feedback
* Representing Look Ahead externally and influencing sector-wide conversations
* Supporting a culture of learning, collaboration, and high performance

We''re looking for a strategic and values-led leader who brings deep sector knowledge and a passion for delivering services that make a real difference.

Why join Look Ahead?
This is your opportunity to:
* Lead a high-impact portfolio at a time of transformation and growth
* Be part of an inclusive, mission-driven organisation
* Work alongside a collaborative executive team that values transparency and learning

If you''re ready to lead with purpose and help shape the future of housing and customer services at Look Ahead, we''d love to hear from you.

For more information and to apply, contact our recruitment partner at Adecco:
Holly Kennedy | (url removed)

Closing date - Sunday 5th October (midnight)