Director of Customer Onboarding

Director of Customer Onboarding Newark (Hybrid), Permanent, Full Time Attractive Salary and Company Benefits Due to Company growth, our client is seeking hands-on Director of Customer Onboarding. This is a leadership role that is perfect for someone who loves leading from the front and bringing clarity to complexity. You''ll be at the heart of turning new customer commitments into live, revenue-generating partnerships. Our Client is a leading representation company who help their customers and partners to maximise their distribution, reservations, and revenue opportunities through innovative technology and expert support. Partnering with thousands of customers worldwide, they provide access to global distribution systems, booking channels, and reservation solutions, empowering our members to compete successfully in the fast-paced hospitality landscape. The Role The role of Director of Customer Onboarding will include; but not be limited to the following key duties: Ownership of all onboarding activities Successful delivery of PMS, Channel Manager, RMS, CRS, and payment gateway activations Develop methodologies, standards, and governance processes Spot risks and bottlenecks early in the process Build and maintain strong relationships with technology providers Lead, coach, and develop the Onboarding and Enablement teams The Candidate The successful Director of Customer Onboarding will be able to demonstrate the following knowledge, experience and skills: Senior-level ..... full job details .....