Director of Account Management

Director of Account ManagementNorth West, England - 5 days a week on site Salary is extremely competitive, with a leading bonusFirst things first: this is a five-days-a-week, in-the-office role in the North West. No hybrid, no compressed weeks. If that''s a dealbreaker, this isn''t the one.Still reading? Good, because the job itself is a rare one.A well-established B2B technology and services business is hiring a Director of Account Management to take charge of its UK customer base, with oversight of building the account management function properly for the first time.There''s a team of over 40 already, and managers reporting into you, but the structure around them is yours to design. How accounts are segmentedWho owns whatHow performance gets measuredWhat a good account review actually looks like It''s a blank sheet, which is the appeal and also the challenge.You''ll own the numbers that matter most: RetentionGrowth from existing customersAccount profitability The retention bar is high. Customers stay, and the expectation is that they keep staying.A big part of this is making sure your team spots risk early rather than reacting when notice lands.Alongside that, you''ll be expected to grow revenue from accounts you already have, which means building a real pipeline of expansion opportunities rather than hoping upsell happens.You''ll keep a hand in directly too. A small number of strategic accounts will be yours personally, and those relationships run at board level, so you ..... full job details .....