Director Front Office

Join the Legacy of Taj Hotels in London.

Step into the world of luxury and unparalleled hospitality with Taj Hotels in London, encompassing two iconic properties St. James Court, A Taj Hotel , and

Taj 51 Buckingham Gate Suites and Residences . Nestled in the heart of the city, just moments from Buckingham Palace, these historic properties combine British charm with Tajs legendary service, offering a unique blend of tradition and modernity.The unmatched experience of working with us.

At Taj, we don''t just craft world-class experienceswe cultivate a community of excellence and warmth. By joining our team, youll bring "Tajness"a sense of trust, care, and intuitive hospitalityto life. With

329 rooms and suites at St. James Court, A Taj Hotel

and

86 luxurious residences at Taj 51 Buckingham Gate , six distinguished restaurants, and two inviting bars, youll thrive in a setting where innovation and tradition come together seamlessly.Your role in shaping experiencesTwo Distinct Experiences

: St. James Court, A Taj Hotel, offers classic British sophistication with modern comforts, while Taj 51 Buckingham Gate redefines opulence with its exclusive suites and residences.Exquisite Dining

: Collaborate with culinary visionaries at Michelin-starred Quilon (Indian) or curate remarkable dining experiences at House of Ming (Chinese), TH51 (Multi Cuisine), Kona (European and Afternoon Tea), The Hamptons Bar (Finger Food), and Bombay Brasserie (Indian).Timeless Elegance

: Be part of our serene Victorian courtyard, where every detail reflects the seamless hospitality Taj is known for. From impeccably designed rooms to grand suites, youll contribute to creating meaningful stays for our guests.Wellness Reimagined

: Support rejuvenation and relaxation at J Wellness Circle Spa, offering a blend of traditional Indian therapies and Mediterranean-inspired treatments.Role Description:Director of Front Office role:This role will manage the Front Office Operations of St James Court Hotel and the 329 rooms it encompasses.Manage the day-to-day operations, ensuring the quality and standards represented in our Brand Standards are maintained.Develops specific goals and plans to prioritise, organise, and accomplish the objectives and priorities of the business.Handles complaints, settling disputes, and resolving grievances and conflicts of guests, while developing the team to do the same.Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals.Adheres to all credit and finance policies and procedures and performs spot checks on the team.Liaise with Reservations Department in a high house situation and recommend actions to be taken.Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.Handle all guest correspondences and ensure prompt follow-ups.Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times.Analyse market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards.Front Office Manager requirements:Minimum 2 years experience of similar size operation within a 4/5-star London hotel.Experience in large volume of guest movements.High level of Opera proficiencyExperience of managing and developing peopleExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer service.Ability to work under pressure.Flexibility to respond to a variety of work situations/patterns including weekends.What awaits you at Taj?

Joining Taj means becoming part of a legacy that prioritises growth, recognition, and purpose. Heres what you can look forward to:Wellbeing at Work

: Relish unlimited mealsbreakfast, lunch, and dinnerprepared by our talented in-house chefs.Effortless Elegance

: We provide and maintain your uniform, ensuring its always fresh and ready with complimentary dry cleaning.Pension Contribution

: Plan for your future with our 4% pension scheme, helping you secure tomorrow while enjoying today.Career Development

: Unlock opportunities with industry-leading training programs and the chance to explore roles across Tajs global network. Whether youre mastering new skills or advancing your career, were here to support you.Exclusive Discounts

: Enjoy reduced rates at over 200 Taj locations worldwide, complete with complimentary breakfastperfect for creating your own unforgettable moments.Culinary Experiences

: Savor 50% discounts on Food and Beverage at our properties and enjoy 25% off treatments at our Jiva Spa.Employee Assistance Programme

: Access confidential support for personal or professional challenges, ensuring you always have someone to turn to.Community Spirit

: Be part of a team that celebrates achievements, milestones, and connections through social events and activities.Refer a Friend Scheme

: Earn £500 for every successful referral, helping us grow our team with exceptional talent.Become part of something extraordinary

When you join Taj, youre not just starting a jobyoure stepping into a culture that values warmth, trust, and excellence. Here, every role is a chance to grow, to create, and to make a lasting impact.Picture yourself in a setting where your contributions are celebrated, your aspirations are nurtured, and each day is an opportunity to excel. If this sounds like your next chapter, we invite you to apply and begin your journey at Taj Hotels in ..... full job details .....