Director, Customer Intelligence Specialist UK

Overview

Director, Customer Intelligence Specialist UK role at Fitch Solutions. Location: London or New York.Responsibilities

Lead the cross-functional definition and continuous optimization of our ICP, leveraging internal data and external market insights.Collaborate closely with Commercial, Marketing, and Product teams to ensure the ICP is clearly understood, adopted, and informs go-to-market strategies.Act as the business owner and advocate for the SCV project, translating strategic business needs into clear data requirements.Partner with the CDO and Technology teams to define the data model for the SCV within our data environment, including critical attributes, identity resolution rules, and data lineage.Ensure the SCV accurately reflects the holistic customer journey by integrating data from various sources.Work with the Data Governance team to define and maintain data quality standards, privacy controls, and compliance for the SCV.Extract and deliver actionable insights from customer behavior, preferences, and engagement data across sales, digital, events, and content channels.Collaborate with Sales Analytics to enhance data models, taxonomies, and analytical tools, improving segmentation and predictive scoring capabilities.Champion a customer-centric, data-driven culture across the organization.You may be a good fit if

Demonstrable understanding of marketing, analytics, and customer intelligence, with a focus on data-driven strategy and insights.Proven ability to lead cross-functional initiatives and influence at all levels of the organization.Advanced skillset in segmentation, behavioral analysis, journey mapping, and storytelling with data.Deep understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.Excellent communicator with a track record of turning complex data into actionable recommendations for stakeholders.Solid knowledge of data governance, privacy regulations, and ethical data practices.Bachelor’s degree in a relevant field required; master’s degree in analytics or a related discipline is a strong plus.Extensive experience with data technologies and database management with an interest in emerging data processing tools and techniques.Would make you stand out

Background in high-growth or transformation-focused environments.Proven experience working within complex B2B enterprise environments.Knowledge of global data privacy laws and enterprise data security best practices.Demonstrated understanding of data governance solutions.Keen interest in innovation relating to data architecture and design.Experience designing or optimizing omnichannel engagement strategies.A thorough understanding of customer success platforms.Why choose Fitch

Hybrid Work Environment: 3 days a week in office required based on your line of business and location.A Culture of Learning and Mobility: Training, leadership development and mentorship programs to support continuous learning.Investing in Your Future: Retirement planning and tuition reimbursement programs.Promoting Health and Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing.Supportive Parenting Policies: Family-friendly policies, including generous parental leave.Inclusive Work Environment: Collaborative workplace with Employee Resource Groups.Dedication to Giving Back: Paid volunteer days and matched funding for donations.Equal Opportunity

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by ..... full job details .....