Diploma Qualified Complaints Specialist (Financial Services)

Job Title: Technical Complaints SpecialistLocation: Swindon (Hybrid - 3 days in the office)Salary: £38,000 - £45,000Benefits: Hybrid working, professional development opportunities, collaborative and supportive culture.About the Company:This is an opportunity to join one of the UK''s leading financial services organisations, recognised for its strong adviser network, customer-first approach and commitment to delivering positive outcomes for clients. The business has built an excellent reputation within wealth management and financial planning and continues to invest heavily in its people, systems and long-term growth.Role Summary:An experienced Technical Complaints Specialist is required to investigate and resolve complex complaints across pensions, investments and mortgage products. This role offers the opportunity to utilise technical expertise while influencing business improvements, supporting regulatory compliance and helping to shape customer outcomes within a highly respected financial services organisation.Key Responsibilities:• Investigate and resolve complex complaints across pensions, investments and mortgage products, ensuring fair customer outcomes and FCA compliance.• Calculate and implement appropriate redress solutions, helping deliver efficient and commercially balanced resolutions.• Review appeals from clients and advisers, ensuring complaints are assessed fairly and objectively.• Provide technical guidance and training to colleagues, helping improve ..... full job details .....