Digital Workplace Engineer

We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.The RoleYou''ll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.Key ResponsibilitiesManage and resolve incidents and service requests via ITSM tools (eg Hornbill)Prioritise and triage tickets based on business impactProvide 2nd line support for hardware, software and application issuesMonitor systems and maintain endpoint security (AV, patching, compliance)Identify and remediate devices missing critical Windows updatesAdminister Active Directory (users, groups, GPOs)Support and manage endpoint technologies:Windows 10/11 buildsIntune andamp; AutopilotMobile device management (iOS/Android, MobileIron)Deployment tools (eg PDQ, MDT)Perform basic network troubleshooting (TCP/IP, LAN/WAN)Assist with patching and maintaining network infrastructureContribute to small-scale projects and continuous improvement initiativesExperience RequiredTechnical SkillsStrong experience with Windows 10/11 and Microsoft 365Hands-on with Intune, Autopilot, and endpoint managementExperience with Active Directory andamp; Group PolicyUnderstanding of ITSM/ITIL environmentsBasic networking knowledge (TCP/IP, LAN/WAN)Mobile device support (iOS/Android)Experience andamp; AttributesProven 2nd line ..... full job details .....