Digital Support Apprentice

Based in Clydebank, KG Business Services is a growing accountancy and business support firm providing a range of financial services to individuals and small businesses across the UK. The company specialises in bookkeeping, payroll, tax returns and self-assessment, helping clients manage their finances accurately and efficiently.KG Business Services are looking for a Digital Support Apprentice to support their growing team, providing a professional service while supporting the organisation''s digital and IT needs. The role ensures smooth day-to-day operations by delivering excellent customer service and assisting with technical and digital support to colleagues. What will I be doing?First responder to incoming calls and enquiries from visitors and clients and acting as first response for the office email ticketing system on Microsoft Outlook. This will involve triaging phone calls and ticketed emails to the relevant team memberBecome a "superuser" on BrightManager - accounts and booking software - to assist in automating client onboarding, task management, and communication, and supporting other members of the team with queriesUtilising financial software Xero to support financial processes including invoices, checking PO''s and ensuring payments are processed in a timely manner to ensure smooth cash flowMaintain and organising the digital filing system on their internal bespoke filing system.Inputting and updating client information on Microsoft Excel to ensure all ..... full job details .....